FOCUS on Plumbing

Our customers depend on us to keep their networks running securely and at full speed. FOCUS on Plumbing ensures that every client is assigned a FOCUS System Administrator, who monitors your infrastructure and responds at the first sign of trouble to prevent problems before they disrupt your business. FOCUS on Plumbing keeps your environment secure with the latest patches and “best practice” IT management techniques, resulting in a network you can always count on.

FOCUS on Plumbing consists of:

• 24-7 system monitoring
• Antivirus and spyware quarantines
• Management of service packs and hotfixes
• Hardware and software asset inventory reporting
• Performance reporting and documentation
• Event log review
• Backup job monitoring and review
• Critical service monitoring
• Server cleaning, removal of temp files, etc.
• Drive defragmentation
• Logging of fixes and maintenance performed
• Server rebooting as needed
• Security analysis and review of all servers
• Backup and storage of router and firewall configurations

Why Choose FOCUS?

The most powerful IT outsourcing solution on the market, the FOCUS platform is a combination of tools, technology, systems, processes, and personnel that enables small businesses to improve efficiency and save money by outsourcing all aspects of IT management.

FOCUS allows Endsight to solve over 90% of end-user and network problems by using remote tools, without having to dispatch engineers. By eliminating travel delays and costs, FOCUS boasts response times comparable to on-site help at a fraction of the cost.

When you choose FOCUS, your business instantly gains access to enterprise-class tools and staff. You’ll be assigned a FOCUS Chief Information Officer for strategic guidance and oversight of everything related to IT, and a FOCUS Systems Administrator to prevent and solve network issues faster and more effectively then ever before. You also get access to the FOCUS Response Center for immediate attention from a qualified engineer.

Combining highly trained IT professionals with sophisticated automation and remote management technology, FOCUS ensures your network is always reliable by preventing most technology problems and resolving others quickly. Simply put, there’s not a better IT solution for your small business.

Traditional outsourcing options are limited:

• Network and server maintenance is performed intermittently (once per week/month) or not at all
• Resolution time on staff computer problems is poor, and internal staff resources are often required to assist
• Response time for server and network-related problems is often inadequate
• Time-consuming and tedious—yet critical—tasks like desktop maintenance frequently go undone
• Maintenance tasks that require a system to be off-line or rebooted are difficult and often ignored
• Strategic thinking and guidance is insufficient or nonexistent
• Costs are high and unpredictable

Managing IT internally has other drawbacks:

• Full-time IT employees are very expensive. The average salary for a Network Administrator in northern California is $60,000/year, not including payroll taxes, workers compensation, benefits, and soft costs such as time off, office space and equipment
• Turnover in IT is high and the cost to recruit is significant, not to mention the cost of going without IT support while looking for replacement staff
• Because IT is a rapidly changing field, it is time-consuming and expensive to provide the training necessary to keep IT employees up-to-date
• Many IT management tasks are most efficiently performed when automated with tools and technology. This is the only way to ensure consistency. Yet the tools and technology to do this are outside the financial reach of most small businesses.
• One technician, no matter how good, can’t match the knowledge and experience of a full team of engineers. A company that specializes in IT can maintain experts in areas that may only be needed a few times in a year. A team of IT professionals can share their information and skills, giving each member the benefit of the entire team’s knowledge.
• Dealing with IT is a distraction from an organization’s core business and absorbs time and other resources that can be better allocated elsewhere


FOCUS from Endsight eliminates these and many other problems commonly associated with outsourced IT solutions and internal IT staff. FOCUS frees small businesses to concentrate on what they do best, confident that their networks are being managed by trusted experts who are dedicated to helping their business succeed.

Find out if FOCUS is right for your business. Contact us to schedule an on-site demo.